01Data Centre Maintenance
Onsite technical support inside the data hall: rack work, equipment replacement, smart hands and infrastructure assistance.
Typically requested for
Rack and stack, component swap, or remote hands during a change window.
Services
One field services partner. Multiple IT capabilities.
Managed services cover the work that recurs. Professional services cover the work that is planned, scoped and delivered as a project. Both are performed by engineers on your site.
Managed Services01
Ongoing and reactive support.
Work that recurs or arrives unpredictably: a failure to fix, a site to attend, a data hall that needs hands.
01Explore service
02Hardware Break/Fix Support
Desktop, server, workstation and enterprise hardware troubleshooting, component replacement and restoration of service.
Typically requested for
A failed machine or component that needs an engineer on site to restore.
03Desktop & IT Support
Onsite support for users, endpoints, devices and IT environments where remote assistance is not enough.
Typically requested for
Onsite user or endpoint support at a location with no local IT presence.
Professional Services02
Planned, scoped and delivered.
Work with a defined start and finish: a rollout, a survey, a deployment programme, a clearance.
04Network Roll-Out & Migration
Network installation, equipment deployment, cabling coordination, migration and onsite engineering across multiple sites.
Typically requested for
Multi-site switch or router refresh, or a branch network installation.
05IT Asset Disposal
Secure collection, handling, decommissioning and disposal of IT equipment, with the chain of custody documented.
Typically requested for
Equipment being retired that must leave site securely and with a record.
06Wi-Fi Site Surveys & Installations
Predictive and onsite wireless surveys, access point installation, and validation that coverage matches the design.
Typically requested for
A site where wireless coverage must be designed, installed or proven.
07IT Deployment
Large-scale hardware and technology deployment, from staging and build through to installation and user handover.
Typically requested for
A hardware rollout across many users or many sites within a fixed window.
How It Works02
From requirement to documented completion.
Four steps, the same every time, whether the job is a single component swap or a rollout across an estate.
01
Tell us what you need
Submit the technical requirement: the site, the equipment, and what has to happen.
02
We identify the right engineer
The requirement is matched to field capability with the relevant experience, near the site.
03
Engineer attends site
The engineer performs the work within the agreed window and confirms the outcome before leaving.
04
Receive service report
Completion details, what was found, and anything outstanding are documented and returned to you.
Need an Engineer On Site?
Tell us what you need and we will help coordinate the right field service.