Skip to content
Itox.
Managed Service

Desktop & IT Support

Most support is handled remotely, and should be. The rest needs a person in the room. ITOX provides onsite engineers for the work that cannot be closed from a service desk: physical faults, device moves, installs and user-facing issues at locations you cannot reach.

Request this serviceDiscuss a requirement
Office desks with computer workstations and monitors

What we do

  • Attend site for endpoint issues that cannot be resolved remotely.
  • Install, move, add and change user equipment.
  • Set up and hand over new devices to users.
  • Support meeting rooms, peripherals and desk hardware.
  • Work alongside your service desk and update your ticketing process.

Response model

Desktop support can be arranged as a one-off visit, a scheduled recurring attendance, or cover for a defined period. Tell us which pattern fits and the request is scoped accordingly.

Capabilities01

What this service covers.

01

Onsite endpoint troubleshooting

02

IMAC: install, move, add, change

03

Device build and user handover

04

Peripheral and docking support

05

Meeting room and AV endpoint support

06

Office moves and desk reconfiguration

07

Service desk escalation support

Typical use cases02

When clients call us.

  • A regional office has no IT staff and needs periodic onsite attendance.
  • An office move requires desks and equipment relocating over a weekend.
  • New starters need machines built and handed over on site.
  • A recurring issue needs someone physically present to diagnose.
Equipment supported03

What our engineers work on.

  • Desktops, laptops and tablets
  • Monitors, docks and peripherals
  • Meeting room hardware
  • Printers and multifunction devices
  • Telephony handsets
  • Point-of-sale and kiosk devices
Industries04

Where this service is most requested.

Professional Services

Office estates that need onsite cover without a permanent IT hire.

Education & Training

Campus-scale deployment and coverage, usually inside a fixed holiday window.

Sciences & Healthcare

Environments where downtime and data handling both carry real consequences.

Retail

Estate-wide rollouts executed store by store, to a fixed deadline.

FAQs05

Questions we are asked.

Yes. Recurring attendance is a common arrangement for sites without permanent IT staff. Describe the pattern you need in the request.

If you provide access and the process, yes. Otherwise the work is documented and returned to you to record.

Engineers work with users on site as needed. They do not replace your service desk; they handle what the service desk cannot close remotely.

Related06

Services often requested alongside this one.

Engineer working on a piece of electronic hardware
01

Hardware Break/Fix Support

Desktop, server, workstation and enterprise hardware troubleshooting, component replacement and restoration of service.

Typically requested for

A failed machine or component that needs an engineer on site to restore.

Explore service
Boxed equipment staged on racking ahead of a deployment
02

IT Deployment

Large-scale hardware and technology deployment, from staging and build through to installation and user handover.

Typically requested for

A hardware rollout across many users or many sites within a fixed window.

Explore service
Decommissioned electronic components stacked for secure disposal
03

IT Asset Disposal

Secure collection, handling, decommissioning and disposal of IT equipment, with the chain of custody documented.

Typically requested for

Equipment being retired that must leave site securely and with a record.

Explore service

Need Desktop Support on site?

Submit the requirement and it will be matched to the right field capability.

Request a ServiceAll services