Who supplies replacement parts?
Ordinarily you or your hardware vendor supply the part and ship it to site, and ITOX performs the work. If you need parts sourced as well, say so in the request so it can be scoped and quoted separately.
Help Centre
Hardware Support
Break/fix, parts, warranty work and failed part returns.
Can ITOX work within our vendor warranty process?
Yes. Provide the process and any case references with the request. The engineer will work within it, including returning failed parts where the vendor requires them back.
What if the engineer finds a different fault?
The engineer records what was actually found. If the work needed differs materially from the request, you are told before further work proceeds rather than after.