How do I report a problem with work already carried out?
Raise a support ticket quoting the original job reference and describing what is wrong. Attaching the service report and any photographs helps considerably.
Help Centre
Technical Support
Reporting an issue and escalating one.
How do I escalate something urgent?
For anything genuinely urgent, call rather than raise a ticket. A phone call reaches a person; a ticket enters a queue.
What do the ticket statuses mean?
Open means received and not yet picked up. In Progress means someone is working on it. Waiting for Customer means we need something from you before we can continue. Resolved means we believe it is finished. Closed means the ticket has been completed and archived.